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Guest Service Agent


Hotel Brand: Holiday Inn
Location: Australia, Queensland, Cairns

Hotel: Cairns Harbourside (CNSHB), 209-217 The Esplanade, 4870

Job number: 116828

About Us

Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers & business guests.

Surrounded by lush tropical gardens & boasting breath-taking ocean & hinterland views, Holiday Inn Cairns Harbourside offers 173 stylishly appointed rooms & suites, each with its own private balcony along with versatile conference & event facilities.

Just a short stroll into town along the esplanade and only 5 minutes’ drive from Cairns Airport, our Hotel is perfectly situated for all guests.

Your day to day

  • Be the warm welcome that kicks off a memorable guest experience.
  • Take and manage guest bookings, up-selling opportunities & tell them about ways to improve their stay.
  • Be a trusted contact for all guests. Help them with anything from billing to local knowledge & advise leadership when necessary.
  • Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone.
  • Handle cash and credit card transactions.
  • Swiftly check in & out guests – take ID’s, hand out room keys & control & release safety deposit boxes.
  • Stay one step ahead of guest needs - record & act on preferences & handle messages, requests, questions & concerns.

What we need from you

  • Fluency in English – extra language skills are great, but not essential.
  • Experience – ideally you’ve spent at least one year in a front desk or guest service position.
  • Full Australian Driver’s Licence
  • Excellent communications skills – written & verbal.
  • Ability to prioritise & work in a fast-paced environment.
  • Flexible to work weekends & evenings across a 7-day roster
  • You must meet the legal requirements to live work in Australia


What we offer

Join our extraordinary world & experience a place where you can be yourself, share your ideas, support your personal growth & wellbeing, & be a valued member of an inspirational team!

You’ll be rewarded for your hard work with a suite of benefits that supports you & your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options & proactive health days.  Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, & transfer of entitlements as you move & grow with IHG.  In addition to the always-popular hotel perks like accommodation & food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG & we know you will be too.  Visit to find out more about us.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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