Guest Service Agent

About Us

Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers & business guests.

Surrounded by lush tropical gardens & boasting breath-taking ocean & hinterland views, Holiday Inn Cairns Harbourside offers 173 stylishly appointed rooms & suites, each with its own private balcony along with versatile conference & event facilities.

Just a short stroll into town along the esplanade and only 5 minutes’ drive from Cairns Airport, our Hotel is perfectly situated for all guests.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, up-selling opportunities & tell them about ways to improve their stay.
• Be a trusted contact for all guests. Help them with anything from billing to local knowledge & advise leadership when necessary.
• Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone.
• Handle cash and credit card transactions.
• Swiftly check in & out guests – take ID’s, hand out room keys & control & release safety deposit boxes.
• Stay one step ahead of guest needs - record & act on preferences & handle messages, requests, questions & concerns.

What we need from you

• Fluency in English – extra language skills are great, but not essential.
• Experience – ideally you’ve spent at least one year in a front desk or guest service position.
• Full Australian Driver’s Licence
• Excellent communications skills – written & verbal.
• Ability to prioritise & work in a fast-paced environment.
• Flexible to work weekends & evenings across a 7-day roster
• You must meet the legal requirements to live work in Australia

What we offer

Join our extraordinary world & experience a place where you can be yourself, share your ideas, support your personal growth & wellbeing, & be a valued member of an inspirational team!

You’ll be rewarded for your hard work with a suite of benefits that supports you & your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options & proactive health days.  Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, & transfer of entitlements as you move & grow with IHG.  In addition to the always-popular hotel perks like accommodation & food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG & we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.