Guest Relations Officer
Hotel Brand: voco
Location: Qatar, Doha
Hotel: Doha West Bay Suites (DOHVO), P.O.Box 5863, Al Intisar Street
Job number: 106120
•Review arrival lists to welcome guests
•Attend to special guests (e.g. VIPs) and answer their inquiries
•Help prepare welcome folders with collateral
•Provide information about amenities, area and venues and promote services
•Anticipate guest needs and build rapport with customers
•Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
•Address customer complaints and escalate to Guest Relations Manager when needed
•Record information in the logbook daily
•Ensure compliance with health and quality standards
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
