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Guest Relations Manager| InterContinental Sydney Double Bay

Hotel Brand: InterContinental Hotels
Location: Australia, New South Wales, Sydney

Hotel: InterContinental - Sydney Double Bay (SYDIC)

Job number: EMEAA25940


About Us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Working in a five-star luxury environment InterContinental Sydney Double Bay offers amazing career growth opportunities, professional training & development.




Your day to day

As Guest Relations Manager, you will work collaboratively with the Front Office leadership team to provide personalised, world class service to our guests. Here at InterContinental Sydney Double Bay we believe anything is possible. As the Guest Relations manager you will work proactively to bring true luxury guest experiences to life. You will be experienced in the luxury hospitality sector and proficient across all functions of the operation, while having the ability to think strategically and effectively to achieve departmental goals.




What we need from you

We are looking for enthusiastic and professional team players. The ideal candidate will have:

  • Experience - ideally, you’ll have spent at least two years in a similar position in front desk or guest service position in a luxury, 5-star environment.
  • Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.
  • Be literate and tech-savvy – you will be required to be fluent in Opera PMS and Microsoft Office Suite.
  • Flexibility - nights, weekends and holiday shifts are all part of the role.



What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too. Visit careers.ihg.com to find out more about us.

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