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Guest Relations Manager- IC Durrat Al Riyadh

Hotel Brand: InterContinental Hotels
Location: Saudi Arabia, Riyadh, سلطانة

Job number: EMEAA32049

About Us

The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.

Your day to day

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure • Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service • Inspects all VIP rooms prior to arrival • Greet VIP guests personally • Liaise with other departments and necessary outside contracts to ensure excellent service delivery • Oversee maintenance of efficient repeat guest history system • Promote Inter-Hotel sales and in-house facilities • Perform such functions as to include but not be limited to: • Priority Club and regular guest welcome letters • Solicitation of Priority Club applications • Attending to special requests by guests • Develop and implement guest telephone contact systems • Handle guest complaints and refer them as necessary, follows up on corrective action • Compile, analyse and control guest relations’ costs • Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests • Prepare requisitions for amenities on a timely basis • Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary • Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations • Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

What we need from you

- Diploma or Bachelor Degree. - Minimum 2 years of experience - Ability to work and communicate to multinational environment. - English Language is required.

What we offer

We’ll reward all your hard work with a great salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit
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