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Guest Relations Manager - InterContinental Jeddah (Saudis only)

Hotel Brand: InterContinental Hotels
Location: saudiarabia

Hotel: InterContinental - Jeddah (JEDHA)

Job number: EMEAA27227

About Us

As the world’s largest family of luxury Hotels, we all take great pride in being genuine ambassadors of the InterContinental®brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

As our Guest Relations Manager, you will encouraging feedback from guests, you will investigate and respond to any guest compliments or complaints whether they be direct, via Head Office or online, and ensure that all addressed and the appropriate action is taken. The role requires frequent liaison will all departments but most specifically Reception, Concierge and Housekeeping, in order to ensure the smooth running of the guest experience. You will also display a strong presence in the hotel lobby, to meet and greet guests, answering any queries and directing them toward where they need to be. Our Guest Relations Managers manage the administration of the arrivals list and highlight amenities for IHG Rewards Club Members and other VIP guests. You will play an integral role by offering specialist skills and knowledge to the wider food and drink offering, which naturally live our values, promote the InterContinental Hotels & Resorts brand and our hotel’s reputation.

What we need from you

A minimum of 1-3 years experience in a similar capacity in Hospitality Industry with good educational background will be an advantage, also cleanliness and personal hygiene level must be apparent and consistent. English being the common language used between colleagues at InterContinental Jeddah and fluent knowledge of the Arabic language is a must.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
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