Guest Relations Agent at InterContinental® Ras Al Khaimah Mina Al Arab Resort & Spa
Hotel Brand: InterContinental Hotels
Location: United Arab Emirates, Ras al Khaymah, Ra's al Khaymah
Hotel: InterContinental - Ras Al Khaimah Mina Al Arab Resort and Spa (RKTHA)
Job number: EMEAA23802
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental® Ras Al Khaimah Mina Al Arab Resort and Spa comprises 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a man-made waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.
Your day to day
The Guest Relations Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Under general direction of the Front Office Manager or her/his delegate, and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded. Responsible for all activities relevant to the Guest Relations department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs. Ensures maximum interaction is achieved with Hotel Guests, specifically VIPs, and that Loyalty card holders are recognized as per their status and receiving special treatment.
What we need from you
Ideally, the candidate must possess previous work experience in a Front Office environment in a five star hotel/resort or equivalent. Proficiency in Opera/Fidelio is preferred, is a team player and have strong verbal and communication skills. must be customer oriented and is flexible to work in various shifts. Arabic / Russian language speaker is an advantage.
What we offer
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself.So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".
We are an equal opportunity employer.