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Guest Experience Specialist - Crowne Plaza Resort Salalah


Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Salalah

Hotel: Salalah (SLLSS), Po Box 870, 211

Job number: 116747


•Participate in the preparation of the Front Desk section operating budget and financial plans together with Duty Manager.
•Committed to increase revenue by promoting IHG Rewards Club to the guest.
•Contribute to increase the resort revenue by up selling rooms and cross selling the resort outlets as well.
•Preparing accurate billings and charges to our guests.


•Active participation in trainings provided by the resort and by the department to ensure and establish performance and
 development goals for the team
•Familiarize in compliance with the state, local laws and safety regulations.
•Ensure team members are trained and have the tools and equipment to carry out job duties.
•Ensure team members are trained on systems, security and service and quality standards.


•Provides guests with prompt service, professional attention and personal recognition.
•Ensure guests are greeted upon arrival and make time to interact effectively with guests.
•Ensure that the room status is accurate at all times by updating it as changes take place recording rooms as   occupied, check-out,
 vacant and paying particular attention to incoming VIPs or out of order rooms
•Guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit
 feedback and build relationships to drive continuous improvement in guest satisfaction.


•Demonstrate understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life Safety. Develop
 and maintain relationships with local fire, police, and emergency personnel.
•Perform other duties as assigned.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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