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Group Reservations Coordinator (2-10 PM) - IHG Army Hotels - Joint Base San Antonio, Ft. Sam Houston

Hotel Brand: IHG Army Hotels
Location: United States, Texas, Ft. Sam Houston

Hotel: IHG Army Hotels - Sam Houston & Foulois Houses (MFSHC)

Job number: R193660

About Us

Do you see yourself as a Group Reservations Coordinator? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. We currently have a Group Reservations Coordinator position available at IHG Army Hotels - Fort Sam Houston located in San Antonio, Texas. Please note that this position is in San Antonio, TX NOT Houston, TX.  

Your day to day

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system. DUTIES AND RESPONSIBILITIES: •Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. •Correctly record group rooms and revenue in the property management system. •Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. •Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement and booking procedure are reflected correctly. •Maintain accurate filing system for groups and ensure that each group block is traced. •Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. •Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries. •Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. •Attend pre-meeting planning meetings or conferences as needed or requested. •Respond to guest concerns or complaints. •Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. •Promote teamwork and quality service through daily communications and coordination with other departments. •Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

What we need from you

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: •Speak and listening usually while sitting •Use a keyboard to type in reservation information Other: •Communications skills are utilized a significant amount of time when interacting with clients, guests and employees. •Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. •Basic mathematical abilities are used some of the time. •Computer skills are required. •May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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