General Manager - Holiday Inn Cleveland Clinic
Hotel Brand: Holiday Inn
Location: United States, Ohio, Cleveland
Hotel: Holiday Inn - Cleveland Clinic (CLEEA)
Job number: R205316
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Your day to day
As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
· Assist in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
o Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
o Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
o Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
o The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
o Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
o Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
o Accounting and purchasing controls and procedures are implemented and maintained.
· Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
· Interact with outside contacts:
o Guests – to ensure their total satisfaction
o Owners and/or Principals – regarding operational updates and current issues
o Vendors – to resolve any vendor performance issues, etc.
o Regulatory agencies – regarding safety and compliance matters
o Other contacts as needed (Professional organizations, community groups, local media)
· Perform other duties as assigned
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration, plus five to ten years of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. IND
Not applicable for Colorado applicants
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.