General Manager - Holiday Inn Auckland Airport

At Holiday Inn® we believe the joy of travel is for everyone. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly. 

Holiday Inn® General Managers are… genuine, warm, approachable; they are lively & thrive on connecting. They are comfortable with blended work and life and are adaptable and creative in making things work. They bring a relaxed sense of professionalism. Holiday Inn® General Managers are happy to be around people 24/7. They are optimistic and inject positivity into their environment. They enjoy playing the role of ‘host’, are energetic and like to get ‘hands on’ when it’s busy. They immerse themselves in the local community and culture.

Due to an internal promotion, we are looking for a General Manager to join us at Holiday Inn Auckland Airport.  The hotel is located just minutes from Auckland Airport terminals and tucked away from road noise and flight paths. This 251 key hotel boasts a restaurant and bar as well as large ballroom that can cater up to 400 people and a 6 additional meeting rooms.  

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets. 
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Experience and understanding of the Auckland and New Zealand market will be highly regarded.

You must currently meet the legal requirements to live and work in New Zealand 

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com!