Front Office Team Member - voco™ Oxford Thames
Hotel Brand: voco
Location: United Kingdom, England, Oxford
Hotel: voco™ - Oxford Thames (OXFDT)
Job number: R186739
voco® Oxford Thames has a fantastic opportunity to join the team as a Front Office Team Member
Close to the heart of Oxford, on the banks of the River Thames, lies voco Oxford Thames hotel. With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell. voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike, Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace.
Based at voco® Oxford Thames our Front Office Team Members will work closely within the operations team, as part of IHG Hotels & Resorts, a FTSE 100 Company with a Global footprint that specialise in delivering True Hospitality for Good.
At voco® everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.
Front Office Team Members, receive some great benefits:
- £9.00 per hour
- 104 Hour Guaranteed Monthly Hours Contract, with the ability to Flex Hours up with business demand (Every Hour Worked Paid)
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- Discounted international/worldwide room rates for yourself, family and friends
- Access to our voluntary benefits portal which includes discounts on some travel, leisure time activities, health, retail and motoring
- Vast range of learning and development programmes
- Opportunities for promotion and transfer across the group both national and international.
- Meals whilst on duty
- Uniform Provided
- Most importantly, we’ll help you grow, and develop you as an individual.
Your day to day
Our people help to make the biggest difference - If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.
It’s important to remember your importance and reason for completing each job- Our guests! From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries/ complaints. You’ll be called upon to complete a wide variety of tasks and jobs within our properties and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly and approachable whenever you come in to contact with one of our guests.
Given the nature of this role it’s important that you have some customer service experience- Whether you have previously worked in a hotel in the front office team, work in customer facing customer service role, or want to progress your career in hospitality, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards. Being organised and thriving on routine whilst comfortably and effectively managing peaks and downtime your own time will be an added bonus
If you feel you are the right candidate for the role as our Front Office Team Member, then please click ‘apply’ now!
We’d love to hear from you!
You must meet the legal requirements to work in the UK.