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Front Office Team Member

Hotel Brand: voco
Location: United Kingdom, Scotland, Glasgow

Hotel: voco™ - Grand Central Hotel (GLAGS)

Job number: R193395


About Us

voco® Grand Central have a fantastic opportunity to join the team as a Front Office Team Member

Relive the golden age of travel at voco® Grand Central - Glasgow, an enduring monument to Victorian glamour in an unbeatable central location, attached to Glasgow Central Station, a city landmark since the 19th-century heyday of the railways.

We are looking for a Front Office Team Member who can commit to working a minimum of 16 - 24 hours per week, 2 days per week.

At voco®everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.

Front Office Team Members, receive some great benefits:

  • £9.00 per hour
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
  • Worldwide employee and friends & family hotel room rates
  • Discounts on retail and various activities through our benefit portal
  • Employee assistance programme 24/7
  • Recognition programmes
  • Opportunities for career progression and to transfer around the world
  • Meals whilst on duty
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual



What we need from you

Our people help to make the biggest difference - If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.

It’s important to remember your importance and reason for completing each job- Our guests! From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries/ complaints. You’ll be called upon to complete a wide variety of tasks and jobs within our properties and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly and approachable whenever you come in to contact with one of our guests.

Given the nature of this role it’s important that you have some customer service experience- Whether you have previously worked in a hotel in the front office team, work in customer facing customer service role, or want to progress your career in hospitality, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards. Being organised and thriving on routine whilst comfortably and effectively managing peaks and downtime your own time will be an added bonus

If you feel you are the right candidate for the role as our Front Office Team Member? Then please click ‘apply’ now!

We’d love to hear from you!

You must meet the legal requirements to work in the UK.

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