Front Office Team Leader | Crowne Plaza Auckland

About us

Crowne Plaza Auckland is located in the heart of Auckland CBD. Our 4.5-star hotel is looking for Front Office Team Leader to join our friendly and professional team.

Our Front Office team is closely knit, passionate about the industry & loves creating memorable luxury experiences for our guests.

Every day is different, but you’ll mostly be:

• Regularly communicates with Assistant Managers and employees, maintaining good relations improving team engagement.
• Recognises high potential colleagues and assists in their development plan and ambition, this included helping with colleague performance issues and reviews.
• Engaging with guests to build personal relationships and remedy any complaints
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

What we need from you

• 2 – 3 years related experience in Front Office or Hotels or an equivalent combination of education and experience.
• Diploma in Hotel Management, Front Office or related field preferred
• Ability to work with hotel property management systems (Opera)
• Strong computer skills, including but not limited to - Microsoft Office and Front Office systems 
• Must speak fluent English
• Excellent written and verbal communication skills
• Strong attention to detail

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;

• Paid birthday leave;
• Enhanced parental leave;
• Proactive health days;
• Free meals whilst on duty;
• Discounted car parking in the heart of the city.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.