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Front Office Supervisor (M/F)

Hotel Brand: Crowne Plaza
Location: Saudi Arabia, Makkah, Jeddah

Job number: EMEAA32623

About Us

A 5-star hotel near the Jeddah business district was all business, mostly. Business travelers are choosing our hotel Crowne Plaza® Jeddah hotel for a refreshing accommodation, modern amenities, and seamless service. Ideally located at the heart of Jeddah's downtown, Al Hamra district, a few minutes walking Jeddah Shore (Corniche), diplomatic and financial districts are a short drive from the hotel, and about 30 minutes drive from King Abdulaziz International airport Our iconic hotel was recently renovated offers 323 oversized guest rooms with comfy decor, spellbinding views over the tallest in the world King Fahad’s fountain, we provide a variety of features that will help you make the most of your trip. Swim, sweat in our pool, sauna, and access the fitness center from 6:00 AM AM to 11:00 PM every day. If you’re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It’s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Café. Live a generous dining journey at any of our Restaurants Al Zahra our all-day dining restaurant in buffet style, Sakura the most famous Japanese restaurant in Jeddah, stop for a relaxing afternoon tea, and do not forget to enjoy shisha while watching your favorite sports game at Bridge Cafe.

Your day to day

• Conducts shift briefings to ensure hotel activities and operational requirements are known • Supervise front office operations during assigned shift including: • Maintenance of guest information • Maintenance of information about local events • Compile occupancy statistics • Supervise the use of he public address system • Supervise group bookings • Assisting with serious complaints • Supervise cashiering activities during shift including: • Cash handling and banking procedure • Dealing with irregular payments • Instructing staff in credit policies and facilities • Instructing staff in cash security procedures • Carry out debtor control • Prepare reports • Supervise the cashiering system Customer Service • Demonstrate service attributes in accordance with industry expectations and company standards including: • Being attentive to Guests • Accurately and promptly fulfilling Guests requests • Anticipate Guests needs • Maintain a high level of knowledge which affects the Guest experience • Demonstrating a ‘service’ attitude • Taking appropriate action to resolve guest complaints • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Health, Safety and Security • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety • Familiarise yourself with emergency and evacuation procedures • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager Supervising People • Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include: • Participate in staff recruitment • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member • Provide input for performance review discussions in line with company guidelines • Ensure new staff complete their Orientation program on a timely basis • Assist with the preparation of efficient departmental work schedules • Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

What we need from you

Operational Knowledge• Gain understanding of the departmental goals and support your Line Manager to achieve these targets • Recycle where-ever possible and enforce cost saving measures where appropriate General • Comply with the Company’s Corporate Code of Conduct • Familiarise yourself with the company values and model desired behaviours • Perform tasks as directed by the Manager in pursuit of the achievement of business goals
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