Front Office Manager - Holiday Inn & Suites Al Khobar

Welcome to Holiday Inn & Suites Al Khobar. At this truly first 5 Stars Holiday Inn & Suite in the World, you'll discover modern design, friendly service, and a wonderful location. In addition to being close to the Eastern Province’s business hubs and commercial district, we are also only a short drive from the Khobar sea-front promenade and steps away from Dhahran Mall. Three worldly dining outlets await you; a fine dining Indian Restaurant that will take you on a culinary journey with the very best of Indian spices, an Italian Restaurant that’ll pamper your taste buds with fresh ingredients, and an all-day dining restaurant that serves international and continental delicacies like no other. Guests may take advantage of a variety of amenities like a swimming pool and an award-winning Spa & Health club to Relax and unwind. With more than 4,000 square meters of meeting space, we have what it takes to cater your business needs, from small board meetings to big conferences and wedding hall; We always have business and leisure travelers in mind. We provide the perfect spaces to connect. Whether it’s flexible meeting spaces for you to host your clients, or celebratory dinner after a successful pitch, we’re there to meet your needs and do your business brilliantly. With rooms, technology, and more space to connect, just imagine the memorable moments you’ll create when everyone gets together for a group, event, or a meeting.

A little taste of your day-to-day:

• Manage staff performance issues in compliance with company policies and procedures
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation

Responsibilities:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of experience as Front Office Manager in a 5-star Hotel
• Experience of managing people and developing people
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Familiar with Property Management Systems
• This position is for Saudi Nationals Only.​​​​​​​

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.