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Front Office Manager フロントオフィスマネージャー - Hotel Indigo Karuizawa

Hotel Brand:

Job number: EMEAA30725





  • フロントオフィスチームを管理・指導し、思い出に残るゲスト体験と最高のおもてなしを提供する。
  • ゲストとの人間関係を築き、クレームを改善する。
  • フロントオフィスの定期的な点検を行い、第一印象が良いことを確認する 
  • 予算の作成に協力し、ウォークインやフロントでのアップセリングから収益を上げるための新しい方法を見出す。
  • PBX の手順についてチームメンバーを訓練し、緊急時や危機の際には率先して対応する。
  • 客室担当ディレクターのもとで、複数の専門分野にまたがるフロントデスクチームを管理します。


  • ホテルマネジメント、経営学の学士号、高等教育資格、またはそれに相当する資格
  • 5年以上のフロントオフィス/ゲストサービス経験(マネジメント経験を含む
  • 日本語・英語が流暢に話せること 
  • その他の言語が話せることが望ましい



  • 住宅手当支給
  • 転居費用支給
  • 年次休暇
  • 年間休日114日
  • 交通費全額支給
  • 研修制度
  • IHG社員レート
  • ロッカー、シャワールーム完備
  • 寮完備
  • インセンティブボーナス

 Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Conducting regular front office inspections to ensure we’re making the right first impression 
  • Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
  • Training team members on PBX procedures and taking the lead during an emergency or crisis
  • Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
  • 5 years of Front Office/Guest Service experience including management experience
  • Must speak fluent Japanese and English 
  • Other languages preferred

What you can expect from us:
We give our people everything they need to succeed. 

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

  • Housing Allowance
  • Re-location support 
  • Annual Leave
  • 114 day off per annual
  • Full transportation allowance
  • Training programs
  • IHG Employee rate
  • Lockers, shower rooms are accommodated
  • Dormitory
  • Incentive bonus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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