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Front Office Agent - Kimpton Vividora Barcelona

2482x804_accountrelationshipmanagement
2482x804_accountrelationshipmanagement
kimpton-2
kimpton-2

Hotel Brand: Kimpton
Location: Spain, Barcelona

Hotel: Vividora Hotel (BCNKI), Carrer del Duc 15, 08002

Job number: 123056

What’s the job? 

As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

You'll report to the Front Office Manager. 

Your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience! 
• Support the Front Office Supervisors in all required tasks. 
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. 
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
• Handle cash and credit transactions. 
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. 
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 
• Take pride in your appearance and place as a brand ambassador. 
• Always know what events and activities are on the day’s schedule.

 

What we need from you:

• Bachelor’s degree in hospitality or related field. 
• 2+ years’ experience working in Front Office department. 
• Must be fluent in local language and English, additional languages will be highly valuable. 
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.


What to expect from us:  

• Discounted international room rates. 
• Room for professional growth in one of the largest hospitality companies. 
• Training programmes and access to IHG’s training tool. 
• Meals whilst on duty. 
• Private health insurance discount. 
• Cool work environment and lots of fun!

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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