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Front Desk Agent - IHG Army Hotels, Fort Bragg

Hotel Brand: IHG Army Hotels
Location: United States, North Carolina, Fort Bragg

Hotel: IHG Army Hotels - Moon Hall (Bldg D-3601) (ZYGGA)

Job number: R186852

About Us


Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. 



  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.     

   Answer phones in a prompt and courteous manner.

  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established          procedures including but not limited to posting all charges, completing cashier and other reports,           preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require

   additional monitoring or follow-up.

  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order

    to ensure total guest satisfaction. 

  • May routinely book guest reservations for individuals and/or groups that are requested either by

   phone or from within the hotel; process cancellations, revisions, and information updates on     


  • Promote team work and quality service through daily communications and coordination with

   other departments. 

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Your day to day

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.


This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.


What we need from you


  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

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