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Front Desk Agent - Hotel Indigo San Diego

Hotel Brand: Hotel Indigo
Location: United States, California, San Diego

Hotel: San Diego-Gaslamp Quarter (SANIS), 509 9th Avenue, 92101

Job number: R205540


"About us

Get to Know San Diego's Gaslamp Quarter Hotel
People come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.

|

The Pet Friendliest Accommodations in San Diego
Whether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is reknown for it's pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.

|

Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflect our neighborhood story.

|

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.
PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.

|

RESPONSIBLE BUSINESS
• Promote team work and quality service through daily communications and coordination with
other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

|

This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

|

Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Must be able to work nights, weekends, and/or holidays.

What we offer


At Hotel Indigo, we live, work and play in the local neighborhoods that we call home. We combine stylish, vibrant & modern design of a boutique hotel with personal, unique & attentive service. We want you to bring your unique self to the workplace as we deliver a refreshingly local service to our guests.

|

We have a diverse workforce, celebrating difference, while working better together. Competitive benefit package are available. Please ask HR for details.

|

IHG is an EOE, M, F, D, V

" "About us

Get to Know San Diego's Gaslamp Quarter Hotel
People come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.

|

The Pet Friendliest Accommodations in San Diego
Whether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is reknown for it's pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.

|

Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflect our neighborhood story.

|

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.
PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.

|

RESPONSIBLE BUSINESS
• Promote team work and quality service through daily communications and coordination with
other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

|

This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

|

Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Must be able to work nights, weekends, and/or holidays.

What we offer


At Hotel Indigo, we live, work and play in the local neighborhoods that we call home. We combine stylish, vibrant & modern design of a boutique hotel with personal, unique & attentive service. We want you to bring your unique self to the workplace as we deliver a refreshingly local service to our guests.

|

We have a diverse workforce, celebrating difference, while working better together. Competitive benefit package are available. Please ask HR for details.

|

IHG is an EOE, M, F, D, V

" "About us

Get to Know San Diego's Gaslamp Quarter Hotel
People come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.

|

The Pet Friendliest Accommodations in San Diego
Whether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is reknown for it's pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.

|

Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflect our neighborhood story.

|

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.
PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.

|

RESPONSIBLE BUSINESS
• Promote team work and quality service through daily communications and coordination with
other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

|

This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

|

Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Must be able to work nights, weekends, and/or holidays.

What we offer


At Hotel Indigo, we live, work and play in the local neighborhoods that we call home. We combine stylish, vibrant & modern design of a boutique hotel with personal, unique & attentive service. We want you to bring your unique self to the workplace as we deliver a refreshingly local service to our guests.

|

We have a diverse workforce, celebrating difference, while working better together. Competitive benefit package are available. Please ask HR for details.

|

IHG is an EOE, M, F, D, V

" "About us

Get to Know San Diego's Gaslamp Quarter Hotel
People come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.

|

The Pet Friendliest Accommodations in San Diego
Whether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is reknown for it's pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.

|

Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflect our neighborhood story.

|

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.
PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.

|

RESPONSIBLE BUSINESS
• Promote team work and quality service through daily communications and coordination with
other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

|

This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

|

Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Must be able to work nights, weekends, and/or holidays.

What we offer


At Hotel Indigo, we live, work and play in the local neighborhoods that we call home. We combine stylish, vibrant & modern design of a boutique hotel with personal, unique & attentive service. We want you to bring your unique self to the workplace as we deliver a refreshingly local service to our guests.

|

We have a diverse workforce, celebrating difference, while working better together. Competitive benefit package are available. Please ask HR for details.

|

IHG is an EOE, M, F, D, V

"

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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