Front Desk Agent - Even Hotel Alpharetta Avalon Area
Hotel Brand: Even Hotels
Location: United States, Georgia, Alpharetta
Hotel: EVEN - Alpharetta (ATLEV)
Job number: R192364
Stay well at EVEN Hotel® Alpharetta - Avalon Area, an IHG hotel, located across the street from shopping and dining at Avalon and minutes from historic downtown Alpharetta. Unique in the Atlanta area, our hotel brings balance to your travels with a focus on wellness.
Whether you’re visiting for business or fun, you won’t have to compromise your routine when you stay at an EVEN Hotel. EVEN Hotels® are designed to help our guests maintain a healthy lifestyle, with fresh food and beverage options and a state-of-the-art fitness center. Start your day with a private workout with in-room fitness zones and a hot breakfast at our onsite restaurant, Cork & Kale. Nearby you'll find the Big Creek Greenway, a 9-mile trail perfect for jogging, biking, or relaxing in nature.
Your day to day
The Keep Active Host provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life. The Keep Active Host delivers core guest services (EVEN Hotels signature greeting with hand towel and water, registration/check-in/out luggage assistance, guest services and support, familiarization with hotel facilities) and supports wellness by engaging guests.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
What we need from you
- Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Demonstrates Brandheartedness by putting the brand at the center of all activities.
- Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services.
- Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction.
- Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled.
Maintains Green Engage initiatives in assigned work area.
- Knows procedures to handle emergency/crisis.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.