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Front Desk Agent - Dual Branded Property, EVEN Hotel & Staybridge Suites Seattle Downtown – South Lake Union, WA

Hotel Brand: Even Hotels
Location: United States, Washington, Seattle

Hotel: EVEN - Seattle - South Lake Union (SEASW)

Job number: R202043


About Us

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

This is an IHG® dual branded location at the heart of the Emerald City of Seattle.  Featuring our EVEN® counting with 123 rooms of “wellness” concept, and Staybridge Suites® with 112 room extended stay style.  

 

At EVEN® Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.

Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN® Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction.

To inspire our Guests to stay on Track while on the road, we will:  

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.     

Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.   

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.  

 

At Staybridge Suites® we want our guests to feel like part of the family which means we need you to:

Be down-to-earth by being straightforward and natural

Be thoughtful by being perceptive, caring and accommodating

Be sociable by being upbeat, involved, and friendly

Be reliable by being professional, a team player and resourceful




Your day to day

The Front Desk Agent (Keep Active Host) provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life.

The Keep Active Host delivers core guest services EVEN Hotels signature greeting with hand towel and water, registration/check-in/out luggage assistance, guest services and support, familiarization with hotel facilities) and supports wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio and is cross trained as an Eat Well Host.

Welcomes and provides personal recognition promptly and professionally to guests upon arrival. 

Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services and demonstrates the Wellness Wall and applicable guest’s mobile device applications.   

Interacts with guests to discover their wellness needs and offers options to help guests make healthier choices during their stay. 

Extends invitations to hotel wellness programs and best support the guests’ wellness routines. 

Monitors Athletic Studio, keeps equipment clean, and always has fresh water available.

Demonstrates proper use of fitness equipment as requested.   

Answers phones in a prompt and courteous manner. 

Up-sells rooms where possible to maximize hotel revenue.  

Books, confirms, revises and cancels guest reservations as needed. 

Serves as Eat Well Host to handle peak dining periods.   

Operates the retail sundry sales area and keeps shelves stock and organized. 

Hosts and participates in regular hotel wellness programs and fulfills scheduled exercise workouts in the Flex Room. 

Ensures billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled in a secure manner.  

Processes cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.   

Shares own wellness journey with colleagues and guests. 

Leverages the support of other team members and departments to enhance the guest experience.   

Communicates and coordinates with other departments to provide and receive insight about guest needs, requests, and complaints. 

Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction. 

Demonstrates Brand-heartedness by putting the brand at the center of all activities.    

Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services. 

Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction. 

Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled. 

Maintains Green Engage initiatives in assigned work area. 

Knows procedures to handle emergency/crisis. 




What we need from you

High School diploma or equivalent, plus one-year front desk/guest service experience or 2 years face-to-face customer service experience in any service-related industry, including retail  

Must speak fluent English 

Flexible work schedule  

(Preferred: Bilingual, Spanish.  Some college classes.  Hotel or cruise ship guest services experience).

Demonstrated recent and regular participation in wellness, nutrition, sports, fitness, or similar activities a plus. 

Communication skills are utilized a significant amount of time when interacting with guests and employees. 

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 

Reading and writing abilities are utilized often.  

Basic math skills are used frequently. 

Problem solving, reasoning, motivating, and training abilities are often used. 

May be required to work nights, weekends, and/or holidays. 

Frequently standing up behind the desk and front office areas  

Carrying or lifting items weighing up to 50 pounds 

Handling various objects 

Using a keyboard to operate various property management and reservations systems, etc. 




What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

 



Not Applicable for Colorado Applicants.

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