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Front Desk Agent 前台接待员

Hotel Brand: InterContinental Hotels
Location: Mainland China, Shanghai, Shanghai

Hotel: InterContinental Shanghai Wonderland

Job number: HOTEL49915


About Us

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

  • 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

  • Registers and rooms all arrivals according to established procedures

  • 按照既定工作程序为所有来客登记并安排房间。

  • Maintains intimate knowledge of departmental standards and procedures

  • 熟知部门标准工作程序。

  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

  • 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

  • Maintains cashier float and ensures accurate daily report of all money received

  • 保持库存现金限额并保证每日对所收现金进行准确报告。

  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange

  • 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。

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