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Franchise Hotel - Revenue Manager

Hotel Brand: Crowne Plaza
Location: Netherlands (Holland), Maastricht

Hotel: Crowne Plaza - Maastricht - (MSTNL)

Job number: FRMSTNL1405

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.


About Us

Crowne Plaza Maastricht is a beautiful hotel in "the Paris of the Netherlands". Without a doubt, Maastricht is the most Burgundian city in the country. Crowne Plaza Maastricht is a hotel beautifully situated on the Maas. It offers a perfect base for a discovery tour through the historic city centre of Maastricht with its luxury boutiques, chic restaurants and attractive terraces.

The 174 richly equipped hotel rooms are of international standard, some of which have a view of the Maas and the old town. In addition, the hotel has nine banqueting rooms, a bar and a high-quality culinary restaurant.

Your day to day

Do you see quick opportunities and possibilities and do you know how to use them commercially for the hotel? Do you strive every day to make the most of it and then achieve and celebrate successes together with your colleagues? With your targeted settings, the hotel rooms are sold for the best price.

As our revenue manager you are responsible for determining the budget and the revenue. You keep a close eye on the booking behaviours and as manager of the reservations department you will assist them with the daily tasks. You report directly to the General Manager and Regional Director of Revenue.

Does this sound like the perfect job? Then read quickly further.

Primary Responsibilities

1. Revenue Data

1.1 Research of internal and external events that will need due consideration as part of the development of the hotel business plan, pricing seasonality and rate structures.

1.2 Ongoing research and analysis of product, price, occupancy. Create and maintain network in the market in order to better understand business trends and take profitable business decisions.

1.3 Analysis of spend and profitability by segment and account in order to support rate setting.

1.4 Analysis of denial and regrets reports in order to develop optimum balance between single and multi-night stays, and optimize RevPAR.

1.5 Set group price and acceptance parameters using analysis of pick-up trends and market conditions, in order to maximize the opportunities for sales.

1.6 To recommend the sales strategy for meeting rooms and to review pick-up activity and trends in order to identify distressed inventory as early as possible.

1.7 To support the achievement of Loyalty Program targets through the analysis of program penetration by segment and account, and to recommend sales strategies and actions to drive activity.

1.8 In charge of optimizing system delivery including Central Reservation Offices and Global Distribution Systems through revenue management techniques including updating hotel profiles, marketing campaigns, presentations to key partners, etc.

1.9 Reservation department management: ensuring training and supervision of reservation department in order to implement hotel strategy in their day-to-day activity.

1.10 Responsible for maintaining up to date Integrated Business Plan of the hotel and make relevant information available to executive committee.

2. Revenue Actions

2.1 Responsible for ensuring that all agreed data inputs are made available on time. Facilitates the meeting, recommends revenue generating options, agrees targets and owners for revenue actions and ensures communication and action of the outputs.

2.2 Responsible for the communication of all price/yield decisions to ensure that all applicable systems are updated correctly and that all applicable staff are aware of the agreed up-selling and promotional messages. Responsible for any manipulation of the yield hurdle points. Where a yield management system is not installed this includes responsibility for opening or closing Holidex.

2.3 Pricing strategy. Understands the composition of hotel profitability, and uses this information to evaluate the business mix and to make recommendations for future rate setting and negotiation. Develops the hotel’s pricing and market mix strategy, and articulates this to others in the hotel.

2.4 Forecasting. Produces weekly and monthly rate and occupancy forecasts for bedrooms and meeting rooms in order to support the annual budget process and budget/target reviews.

2.5 Budgeting. Acts major role in the budgeting process through centralizing all available data information and contributes to setting SMART objectives for all revenue related points.

Key Competencies:

1. Drive for Results

Competes against a standard of excellence. Sets high performance standards and pursues aggressive goals. Strives for constant improvements, takes responsibility for achieving business results, and perseveres despite obstacles.

2. Understanding the Business

Demonstrates an interest in, and understanding of, issues relevant to the business and keeps their knowledge up-to-date.

3. Impact and Influence

Promotes ideas persuasively, shapes the opinions of others and overcomes resistance. Establishes influential contacts, builds consensus for action and negotiates mutually beneficial solutions to problems.

4. Problem solving & decision making

Effectively diagnoses problems and thoroughly analyses complex information to guide decision-making. Evaluates and assimilates critical information when reaching conclusions, and makes logical competent decisions.

What we need from you


• You speak fluent English (2nd foreign language is an advantage), Dutch language is a plus and have good communication skills;

• You are service-oriented;

• You have affinity with sales;

• You take initiative and can work well independently.

• Experience in an international environment

• Experience in the hotel industry is a plus

• Significant experience in a management position, where analysis of numeric data, and the ability to recommend and contribute to management decisions has been demonstrated.

What we offer

In addition to a great workplace, we offer you:

• Workweek of 38 hours;

• Salary conform Horeca CAO and travelling allowance;

• A work laptop;

• Various IHG trainings;

• Discounts in the hotels and restaurants within the IHG chain;

• Collective health insurance and collective company fitness;

• Various local discounts.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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