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Franchise Hotel - Night Auditor

Hotel Brand: Holiday Inn Express
Location: Canada, Ontario, Niagara-on-the-Lake

Hotel: Holiday Inn Express - Niagara-On-The-Lake - (XLVNL)

Job number: FRXLVNL1422

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.


About Us

The Holiday Inn Express and Staybridge Suites is actively recruiting for night audit; who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home".

Some Guest Service Agent shifts may also be available.

Your day to day


  • Answers internal or external phone calls in a pleasant and professional manner.
  • Processes check-in and check-out of all guests for the hotel and accurately maintains guest accounts.
  • Responsible to complete the daily checklist based on the shift AM / PM
  • Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the Rewards program, IHG Rewards.
  • Maintains record of Service Recovery (Guest Requests), ensuring communication to respective departments and follow up with guests
  • Ability to actively promote the services offered by the company, as well as those in the local area.
  • Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality.
  • Ensures that any relevant guest or group information is passed on to the next shift.
  • Maintains the appropriate personal appearance and hygiene when on duty, including proper uniform.
  • Work over-night (11pm to 7am)

What we need from you

  • Must have hotel front desk experience
  • Opera PMS or other PMS experience preferred
  • Friendly and courteous disposition;
  • Excellent interpersonal, organizational and communication skills;
  • Proficient with computerized systems, knowledge of Opera an asset;
  • Must be able to reliably work a variety of shifts

What we offer

  • Permanent position
  • Flexible days off
  • Free on-site parking

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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