Franchise Hotel - Head/Chief Concierge for InterContinental Bellevue at the Avenue

About Us

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Your day to day

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

Every day is different, but you’ll mostly be:

·       Building guest relationships through a swift, professional and highly personal service.

·       Collaborating and sharing expert local knowledge of events, places of interests and restaurants.

·       Resolving guest issues and using their feedback to improve guest satisfaction.

·       Delegating duties to your team while also setting exceptional standards.

·       Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality.

·       Leading the way as a brand ambassador to promote the hotel’s other businesses.

·       Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.

·       Organize, set-up and monitor food & beverage program in Concierge Lounge.

·       Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

·       Listen and extend assistance in order to resolve problems.

·       Plan and implement detailed steps by using experienced judgement and discretion.

Communication and customer service skills:

● Hands-on experience in a 5-star hotel and Clefs d'Or certified. 
● Strive for excellence in an eager and motivated manner.
● Possess the ability to work under pressure.
● Demonstrate exceptional timekeeping and reliability.

What we need from you

Qualifications:

● A High School diploma / qualification. College and university degree, a plus. Clefs d'Or certification required.

● Minimum of four years’ experience in an upscale/5-star hotel equivalent environment as a Concierge or related discipline is required.
● Fluent English and local language are essential, any additional languages would be great
● At least one years’ supervisory experience or equivalent combination of education and experience.

What we offer

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

In addition to competitive salary, we also offer a comprehensive benefits program.

·             Medical, dental and vision insurance

·             Free parking

·             Supplemental Medical insurance including Hospital Indemnity, Accident insurance and critical illness

·             Basic Life and accidental dismemberment

·             Life insurance buy ups

·             Employee assistance programs

·             Competitive matching 401 k

·             Pet insurance

·             Hotel discounts program

·             Paid time off

·             Paid Holidays

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.