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Franchise Hotel - General Manager

Hotel Brand: Hotel Indigo
Location: United Kingdom, West Midlands, Stratford Upon Avon

Hotel: Hotel Indigo - Stratford Upon Avon - (CVTSA)

Job number: FRCVTSA924

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.


About Us

Hotel Indigo Stratford-upon-Avon is at the heart of our fascinating neighbourhood and is surrounded by everything that this famous market town has to offer. Steeped in history that roots back to medieval times, it was of course, the great William Shakespeare who turned Stratford-upon-Avon into a magnet for visitors around the world. This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Your day to day

As the Hotel General Manager, you'll manage every part of the rooms, maintenance, health and safety, revenue and sales in the hotel whilst working closely with the management team of the restaurant and food and beverage outlets. You'll have a close involvement in all rooms led operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. You will adopt a hands-on approach to maintain quality and will lead the team in evaluating and improving safety, security and energy conservation. You will establish clear performance goals for the team and provide regular feedback to them through coaching and support. You'll be a leader who inspires the team by understanding their individual needs and working with them in an approachable way.  


Acting as a Brand Ambassador, you'll set an example for team members, encouraging them to be curious and build real connections with guests to deliver the brand objectives. You'll know how to place the brand at the centre of all communications, marketing initiatives and actions and use social media to connect with the neighbourhood and potential guests, using this channel to maximise revenue. You will also balance short-term actions and decisions with the longer-term impact on the business giving maximum return on investment for your owner's equity.   

What we need from you

  • Competitive salary  
  • Luxury boutique hotel - central location  
  • Consistent high rankings within IHG, TripAdvisor  and many others
  • Brand benefits including discounted hotel rooms worldwide  
  • Career development and support  
  • Castlebridge Hospitality - a progressive, ambitious and expanding group  

What we offer

The ideal Hotel General Manager candidate is likely to have 5 years or more managerial experience in an upscale or luxury boutique hotel and be someone who possesses initiative and a sense of curiosity, with a reputation for delivering high standards of service and creativity. This role maybe an ideal opportunity to step up to Hotel General Management for the first time or to move from small boutique operations.  

In return, the Hotel Indigo Stratford-upon-Avon will give you a competitive salary and benefits package as well as opportunities to learn new skills and grow your career.   

Each Hotel Indigo brand property is individual and unique, so the particular needs of the hotel should be considered. A great Hotel Indigo General Manager has experience in...   


  • A management role in an upscale or luxury boutique hotel or related industries such as independent restaurant, retail or leisure environments 
  • Sales and marketing in a strong brand-led company 
  • Leading a management team and delivering results through other people

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