Franchise Hotel - Front Desk Supervisor

About Us

Holiday Inn Oakville Centre

590 Argus Road, Oakville, ON

147 Guest Rooms, Fitness Centre, Pool, Restaurant, Meeting Space/Rooms

Your day to day

Job description

Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Desk Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.

Summary of Responsibilities:

Reporting to the Front Office Manager, the Front Office Supervisor's responsibilities and essential job functions include but are not limited to the following:

* Consistently offers professional, engaging and friendly service to each guest, making each guest feel welcome in our hotel.

*Promote IHG Rewards to our guests and follow these standards.
* Lead by example and ensure the department provides outstanding service and teamwork

*Able to deal calmly and professionally with the public and employees in any and all crisis situations

* Day to day supervision and the smooth operation of the Front Office
* Operate according to the policies, procedures, quality standards and services established by the management team
* Willing to work all shifts and weekends, if needed
* Willing to learn new tasks & duties as needed
* Handle all special requests quickly & appropriately

* You will do Manager on Duty shifts as a regular part of your schedule
* Monitors performance through positive feedback, corrective actions as necessary
* To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
* To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
* Effectively communicate and implement new policies/procedures for the Front Office.
* Stay current with industry/competitive trends and making recommendations for improvement
* Responsible to respond to Emergency situations, as necessary

*Know and follow H&S policies for the hotel, ensuring a safe working environment for all staff members
* All other duties as assigned

What we need from you

ONLY LOCAL RESIDENTS WITH WORK PERMIT NEED APPLY.

FOREIGN APPLIANTS WILL NOT BE REVIEWED

Requirements:

* Excellent communication (written & verbal) and interpersonal skills
* A strong team player, able to work within deadlines and motivate a team
* A good problem solver, who is confident, energetic, flexible and proactive
* Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word, Opera, Quore, Heartbeat, Concerto.
* Results oriented, positive, service driven with a sense of urgency and ability to prioritize
* A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
* A creative individual who has a proactive eye for detail and cleanliness
* Hospitality Degree or Diploma an asset
* Knowledge of safety regulations including GHS, First Aid
* Minimum 2 years experience in a full service hotel.

*Proven Front Desk Supervisory Experience:

* Able to develop, motivate and lead colleagues

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Holiday Inn Oakville Centre is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

Send  your resume to admin@hioakville.com

What we offer

Job Types: Full-time, Permanent work. Salary

Health Spending Account for Full time employees

Employee Discount at IHG properties after probation is completed

Weekly staff lunch