Franchise Hotel - Front Desk Agent
Hotel Brand: Candlewood Suites
Location: United States, Texas, Plano
Hotel: Candlewood Suites - Plano North - (DFWPN)
Job number: FRDFWPN728
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
We are a new property determined to provide comfort and convenience for both, temporary and extended stays. Each studio room comes with a fully-equipped kitchen. We offer free laundry, parking, gym access, and business center access.
We are looking for a Hotel Front Desk Agent to
serve as our guests’ first point of contact and manage all aspects of their
accommodation. Hotel Front Desk Agent responsibilities include registering
guests, managing reservations and providing information about rooms, rates and
amenities. If you have a knack for customer service and work experience in the
hotel industry, we’d like to meet you. Ultimately, you will help create a
pleasant and memorable stay for our guests.
Your day to day
-Perform all check-in and check-out tasks
-Manage online and phone reservations
-Inform customers about payment methods and verify their credit card data
-Register guests collecting necessary information (like contact details and exact dates of their stay)
-Welcome guests upon their arrival and assign rooms
-Provide information about our hotel, available rooms, rates and amenities
-Respond to clients’ complaints in a timely and professional manner
-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
-Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
-Upsell additional facilities and services, when appropriate
-Maintain updated records of bookings and payments
What we need from you
-Offer IHG training/ Certification courses as a part of onboarding process
-Competitive pay and room for upward mobility and promotions from the starting positions.
-Positions include Full time or Part time.
We want to ensure our staff is in a safe working environment so we've installed
What we offer
Experience with hotel reservations software, like Opera and RoomKeyPMS
Understanding of how travel planning websites
operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
PROFICIENT IN OPERA IS A HUGE PLUS!