Franchise Hotel - Chief Concierge 礼宾部经理

About Us

Crowne Plaza Ganzhou Qili ancient town, the first international five-star luxury hotel in Ganzhou, is located in Qili ancient town park, Shuidong Town, Zhanggong District, adjacent to the east side of the ancient city, Gongjiang river bank, porcelain kiln culture exhibition area, and about 3.5 kilometers away from Ganzhou urban area. With superior geographical location, professional services, perfect facilities, and a green and healthy environment ”The song city culture of "Song Yaogu port" strives to make every guest who stops enjoy a perfect staying experience. Whether it is for business meetings, leisure holidays, family trips, this will be an ideal place for guests.

赣州七鲤古镇皇冠假日酒店，是赣州首家国际五星级豪华酒店，地处章贡区水东镇七鲤古镇园区，毗邻古城东侧、贡江江滨，瓷窑文化会展区，距赣州城区约3.5公里，以优越的地理位置、专业周到的服务、至臻完善的设施、绿色康养的环境、”宋窑古埠“的宋城文化，竭力让每一位驻足的宾客尊享完美的下榻体验。无论是商务会议、休闲度假、家庭出行，这里都将是宾客的理想之地。

Your day to day

Supervise and direct Bell Desk activities and Bell Staff 

对行李服务台的活动和行李服务人员实施监督和指导。

Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail

负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。

Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。

Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits

最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。

Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean

确保大厅始终保持整洁，烟灰缸始终干净。

Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management

在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。

Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。

Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。

Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。

Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.

处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。

Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

 

What we need from you

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Good writing skills

具有良好写作技能

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Problem solving, motivating, organizational and training abilities

具有解决问题，推理，号召，组织和培训能力 

 

Qualifications –

学历

Diploma  in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历。

 

Experience –

经验

2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.  

拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。

 

What we offer

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

我们会为您提供丰厚的薪酬福利—包括员工制服、房间折扣及非凡的培训。加入我们你将会成为全球洲际家庭的一员--和所有家庭一样，我们所有的团队成员都具备致胜的特征。 作为一个团队，我们在一起协作共赢——我们互相信任和支持，我们做对的事，我们鼓励提出不同的观点。

 

Thank you for your interest in the position of Crowne Plaza Ganzhou Qili Ancient Town. We will carefully read and properly keep each resume, and contact you as soon as possible.

谢谢您对赣州七鲤古镇皇冠假日职位的关注，我们会认真阅读并妥善保存每一份简历，并尽快与您联系。