Franchise Hotel - Chief Concierge 礼宾部经理
Hotel Brand: Crowne Plaza
Location: Mainland China, Ganzhou
Hotel: Ganzhou Qili Ancient Town - (KOWGQ)
Job number: FRKOWGQ1484
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
Crowne Plaza Ganzhou Qili ancient town, the first international five-star luxury hotel in Ganzhou, is located in Qili ancient town park, Shuidong Town, Zhanggong District, adjacent to the east side of the ancient city, Gongjiang river bank, porcelain kiln culture exhibition area, and about 3.5 kilometers away from Ganzhou urban area. With superior geographical location, professional services, perfect facilities, and a green and healthy environment ”The song city culture of "Song Yaogu port" strives to make every guest who stops enjoy a perfect staying experience. Whether it is for business meetings, leisure holidays, family trips, this will be an ideal place for guests.
Your day to day
Supervise and direct Bell Desk activities and Bell Staff
Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
What we need from you
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving, motivating, organizational and training abilities
Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
What we offer
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
Thank you for your interest in the position of Crowne Plaza Ganzhou Qili Ancient Town. We will carefully read and properly keep each resume, and contact you as soon as possible.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.