Skip to the content

Franchise Hotel - Assistant General Manager

Hotel Brand: Staybridge Suites
Location: United States, North Carolina, Charlotte

Hotel: Staybridge Suites - Charlotte Ballantyne - (CLTCC)

Job number: FRCLTCC1406

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.


About Us

The Assistant General Manager oversees the day-to-day operations of guest services (front office), housekeeping, laundry, and the Cafe department strengthening their relationships.

Your day to day

Primary Responsibilities:

  • Responsible for daily, monthly and annual property cash handling procedures, deposits, and security.
  • Assists General Manager in creating the annual budget; monitors and reports variances against the budget; and tracks labor costs and related expenses.
  • Resolve routine employee issues as needed and bring issues to the attention of property manager as necessary. Make recommendations to manager in accordance with progressive disciplinary policy.
  • Responds to requests from guests, supervisors or management in a timely and efficient manner.
  • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  • Ensures cleanliness levels are maintained through routine inspections.
  • Adapts to new job situation and information quickly. Handles multiple assignments and changes.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures and is able to effectively communicate them to employees.
  • Promote teamwork and quality service through daily communication and coordination with all departments.
  • Anticipate Guests needs, prior to arrival, and exceed guest expectations. Follow-up on service recovery.
  • Oversee the breakfast and social hour operations including food and beverage, customer service and inventories.
  • Lead the team in all training standards of service, beverage service, and all points on the service audits per area including Serve Safe training.

What we need from you


Education/ Experience:   

  • High School diploma or equivalent required  
  • Experience working in hospitality management
  • Previous Director of Operations or Assistant General Manager experience preferred
  • Basic reading, writing and math skills


  Skills and Abilities:  

  • Strong oral and written communication skills 
  • Leadership skills
  • Attention to detail
  • Basic Computer Skills (including Excel, Word and Outlook)
  • Teamwork
  • May be required to work nights.
  • Will be required to work weekends and holidays.
  • May be asked to work overtime.  

What we offer


  • 401k after 90 days, fully vested, company match to 3%
  • Medical (4 plan choices)
  • Dental (2 Plan choices)
  • Vision
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • IHG Rewards
  • Northwood Hospitality Discounts 
  • Discounts at our Gallery Restaurant and Spa
Back to top