Food and Beverage Team Leader (Full-Time) | Crowne Plaza Darling Harbour
Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Sydney
Hotel: Crowne Plaza - Sydney Darling Harbour (SYDSH)
Job number: EMEAA34966
About UsThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day• Lead the food and beverage operation across all Restaurant & bars, Events & Room Service • Support the Front office and Housekeeping departments where needed • Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development • Support and drive any incremental revenue initiatives as required including breakfast up sells, daily sales and upsell incentives, as well as understanding and upselling room rate packages upon check-in • Drive colleagues on boarding experience and make sure all new starters have the tools & training to have a great start • Establish and achieve quality and guest satisfaction HeartBeat goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
What we need from you• Minimum 6 months’ experience in a Food & Beverage/Restaurant & Bars related position, preferably within a hotel/hospitality environment. Experience in also leading, supporting and driving a team. • Qualifications in Hotel Management and/or in Food & Beverage related field preferred • Valid NSW RSA Competency card is required • Flexibility – night, weekend and holiday shifts are all part of the job • Excellent communication skills, bilingual or multilingual language skills are advantageous • A team player, ability to work in a fast-paced environment and priortise workloads • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
What we offer• Regular working patterns • Duty Meals • Uniform and dry cleaning • Access to our 24/7 functional gym • A suite of benefits that supports you and your family’s wellbeing • Paid birthday leave* • Enhanced parental leave* • Flexible work options and proactive health days • Career milestone celebrations • Accommodation and food & beverage discounts, • Access to our discount retail platform makes your pay go even further Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.