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Food & Beverage Manager

Hotel Brand: EVEN Hotels
Location: United States, Pennsylvania, Pittsburgh

Hotel: Pittsburgh Downtown (PITEV), 425 Forbes Avenue, 15219

Job number: R209645


About us

At EVEN Hotels®, our core mission is to Enable Wellness in Travel.  

|

To inspire our Guests to stay on Track while on the road, we will:   

|

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.      

|

Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.    

|

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.   

|

 

Your day to day

People

|
    |
  • Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers 
  • |
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
  • |
  • Train colleagues to make sure they deliver with compliance and to the standards we expect 
  • |
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team 
  • |
  • Promote teamwork and quality service through daily communication and coordination with other departments 
  • |
  • Recommend or initiate any HR elated actions where needed 
  • |
|

Guest Experience

|
    |
  • Make sure all food and beverage equipment is in operational condition and regularly cleaned 
  • |
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
  • |
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 
  • |
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty 
  • |
  • Regularly communicate with guests to ensure expectations are met 
  • |
|

Responsible Business

|
    |
  • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions 
  • |
  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef 
  • |
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste 
  • |
  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 
  • |
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 
  • |
  • May also serve as manager on duty 
  • |
What we need from you

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

|
    |
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • |
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • |
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • |
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
  • |
  • Open availability (shifts are rotating), nights are mandatory
  • |
|

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

|

 

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.  IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

 

|

Not Applicable for Colorado Applicants

About us

At EVEN Hotels®, our core mission is to Enable Wellness in Travel.  

|

To inspire our Guests to stay on Track while on the road, we will:   

|

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.      

|

Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.    

|

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.   

|

 

Your day to day

People

|
    |
  • Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers 
  • |
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
  • |
  • Train colleagues to make sure they deliver with compliance and to the standards we expect 
  • |
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team 
  • |
  • Promote teamwork and quality service through daily communication and coordination with other departments 
  • |
  • Recommend or initiate any HR elated actions where needed 
  • |
|

Guest Experience

|
    |
  • Make sure all food and beverage equipment is in operational condition and regularly cleaned 
  • |
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
  • |
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 
  • |
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty 
  • |
  • Regularly communicate with guests to ensure expectations are met 
  • |
|

Responsible Business

|
    |
  • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions 
  • |
  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef 
  • |
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste 
  • |
  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 
  • |
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 
  • |
  • May also serve as manager on duty 
  • |
What we need from you

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

|
    |
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • |
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • |
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • |
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
  • |
  • Open availability (shifts are rotating), nights are mandatory
  • |
|

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

|

 

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.  IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

 

|

Not Applicable for Colorado Applicants

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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