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Floor Supervisor 楼层主管

Hotel Brand: InterContinental Hotels
Location: Mainland China, Fujian, Xiamen

Hotel: XMNLR - InterContinental Xiamen

Job number: HOTEL49658


About Us

岗位职责/职位描述

  • Supervise the implementation of housekeeping standards and procedures in relation to:

  • 监督客房部各项标准和工作程序的执行 :

  • Bedroom service

  • 臥室服务

  • Bathroom service

  • 卫生间服务

  • Valet service

  • 洗衣服务

  • Cleaning service

  • 清洁服务

  • Linen maintenance

  • 布巾维护

  • Recommended changes to these standards and training needs on an ongoing basis

  • 就这些标准和培训需求提供持续性的改进建议。

  • Maintain a current and thorough knowledge of all housekeeping systems

  • 对客房部所有系统有最新和完整的知识。

  • Open and close the shift and ensure effective shift hand over

  • 负责管理接班和交班工作,以确保交接班过程的有效进行 。

  • Distribution and collection of keys

  • 分发和收集钥匙。

  • Management of all incoming and outgoing calls

  • 管理所有的呼入和呼出电话。

  • Solve employee grievances

  • 解决员工受到的不公正待遇问题。

  • Perform Room allocations

  • 分配客房

  • Perform Room inspections

  • 检查客房

  • Prioritise arrival rooms

  • 排列抵店客人客房的优先顺序。

  • Liaise with Front Office for guest and hotel requirements

  • 配合前台满足酒店和客人的要求。

  • Ensure guest valet is processed and delivered in a timely manner

  • 确保及时为客人提供洗衣服务并送还。

  • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

  • 协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。

  • Manage all special requests made by guests

  • 处理客人所有的特殊要求。

  • Visit in-house guest, and collect guest profile and comments everyday

  • 每天拜访住店客人,并收集客人的客史资料及客人意见书

  • Ensure consistency within the department

  • 确保部门内工作的一致性。

  • Management of lost property for the hotel

  • 管理酒店的遗失财物。

  • Ensure you have complete knowledge of room types, layouts and facilities

  • 确保具有客房类型,设计和设施的全面知识。

  • Manage storage areas

  • 管理仓库

  • Maintain adequate stock levels

  • 保存充足的用品存货。

  • Complete stock takes as required

  • 按要求完成库存盘点工作。

  • Maintain stock levels

  • 维持存货水平

  • Conducts shift briefings to ensure hotel activities and operational requirements are known

  • 进行交接班说明,确保了解酒店的工作和运营需求。





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