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Fitness Receptionist/康体接待员

Hotel Brand: Holiday Inn
Location: Mainland China, Tianjin, Tianjin

Hotel: TSNNK - Holiday Inn Suite Tianjin Downtown

Job number: HOTEL48432


About Us

Provide timely, efficient and courteous service to guests, members and visitors. Maintain fitness club facilities in accordance with established order and cleaning standards. Reporting maintenance and maintenance issues to supervisors. Familiar with hotel facilities, activities, equipment, services and other related information in order to provide accurate information to guests. Familiar with all the facilities of the hotel in order to sell to the guests. Guarantee adequate supply of guests'supplies, towels, cloth, etc. _Comply with the hotel's procedures for the issuance and recycling of swimming pool towels. Communicate with related departments, such as laundry, housekeeping and engineering department, to provide excellent service to customers. _Develop activities and services for guests, members and registered children, make relevant instructions and remind them of safety. _Comply with the hotel's rules, policies and working procedures. Regular inspections of swimming pools to ensure that they meet clean standards. _To charge the guests and visitors for the use of swimming pools and gymnasiums correctly, and to charge the fees to the room bill according to the working procedure. Participate in scheduled training activities. Actively participate in staff activities. _Comply with the prescribed standards of hygiene and personal appearance. Participate in activities related to environmental protection. Ensure that only qualified personnel are allowed to use related facilities, such as hotel guests, members and guests who pay admission fees. 向客人、会员和来访者提供及时、高效和礼貌的服务。 按照既定次序和清洁标准来维护健身俱乐部设施。 向主管汇报维修和保养问题。 熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息。 熟知酒店所有设施,以便向客人进行推销。 确保充分供应客人的用品、毛巾、布草等。 遵守酒店关于泳池毛巾的发放和回收的工作程序。 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。 遵守酒店的各项规章制度、政策和工作程序。 对游泳池进行定期视察,以确保其达到清洁标准。 就游泳池和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。 参加排定的培训活动。 积极参加员工活动。 遵守规定的卫生和个人仪容标准。 参加与环保相关的活动 。 确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。



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