Finance Manager and Business Support
Job number: EMEAA21103
About UsWe’re all business, mostly. At Crowne Plaza® Hotels & Resorts, life doesn’t stop when business begins. We want you to have it all — to boost your productivity, to energize your body and to feel inspired, helping you enhance your downtime and worktime. Sometimes the mojito is as important as the meeting. What’s the job? As Finance Manager you’ll manage the financial operations of the hotel to ensure the security of hotel assets. Report to GM and owners on financial state of hotel and make recommendations to improve hotel profitability. Serve as primary contact for all hotel financial and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.
Your day to dayPeople · Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance. · Educate, train and motivate finance team to achieve hotel profit goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits. · Promote teamwork and quality service through daily communication and coordination with key department heads. Financial · Prepare financial analysis of hotel operations including variance explanation and make recommendations to ensure the achievement of business goals · Prepare hotel and department budgets and financial forecasts and reporting · Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts · Support rate strategy together with the General Manager/Revenue Manager; participate in sales strategy meetings · Maximise cash flow performance of the hotel through controls on inventory, credit and collection, deposits and accounts payable management. · Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved Guest Experience · Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. · Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution. Responsible Business · Ensure financial control procedures and systems are ethical and legal and full compliance is in place · Distribute outlook and forecast information for departments to identify cost savings · Minimise waste and reduce slow-moving items. · Other ad-hoc duties – unexpected moments when we have to pull together to get a task done · Manage hotel contracts (example: vendor leases and/or service contracts). · Perform other duties as assigned. May also serve as manager on duty. Accountabilities This is the top Finance job in a large full service, luxury, or resort hotel. Typically supervises finance employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations.
What we need from youBachelor’s degree / higher education qualification / equivalent in Accounting, Finance and at least 4 years in hotel finance with at least two years in a Director/Finance Manager or similar supervisory role, or an equivalent combination of education and work-related experience. Knowledge of accounting management duties such as processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, etc. as needed or requested. Professional accounting or finance designation or certification preferred. Must speak English and Portuguese.
What we offerWe genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner