F&B Service Attendant 餐饮部服务生（中/西/宴会餐厅）

· Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

· 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

 

· Communicates to his/her superior any difficulties, guest comments and other relevant information  

· 与上级领导交流有关疑难，客人意见和其它相关信息。

· Establishes and maintains effective employee working relationships

· 与员工建立并保持良好的工作关系。

· Attends and participates in daily briefings and other meetings as scheduled

· 参加和参与每日的例会和其它计划好的会议。

· Attends and participates in training sessions as scheduled

· 参加和参与计划好的培训课程。

 

· Prepares for service by ensuring:

· 确保部门的以下各项工作就绪为客人提供服务：

o Grooming is impeccable and in accordance with ICHG personal presentation standards

o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean

o 设备干净

o Equipment is sorted and stored

o 设备分类且存放好

o Glassware is polished

o 玻璃器皿擦亮 

o Flatware is polished

o 擦亮餐具

o China is clean

o 清洁瓷器

o Waiter stations are prepared

o 准备好服务台

o Reservations are read and familiarized

o 阅读并熟悉预订

o Special occasions are ready

o 准备好特别活动

o Music is on

o 放音乐

o Lighting is on

o 开灯

o Outlet is ready for service and guest comfort

o 酒吧准备就绪为客人提供舒适的服务。

o Carries out effective service by ensuring:

o 高效的提供服务：

o Guests are greeted and seated

o 迎宾并安排客人就坐

o Daily specials are explained and upsold

o 说明并推销每日特价

o Food orders are processed accurately

o 准确的下餐单

o Trays and tray jacks are effectively used

o 有效的利用托盘和托盘架

o Food orders are taken quickly

o 快速的为客人写餐单

o Payment methods are handled accurately

o 确的处理付款方法

o Working areas are cleaned and re-set quickly

o 快速的清洁工作区和重新布置

o Bar is clean

o 清洁的酒吧

o Used ashtrays are regularly cleaned

o 定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products

o 与客人谈论有关的餐饮产品

· Carries out effective beverage service by ensuring:

· 通过确保以下内容高效的提供饮品服务：

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

o Coffee and tea is served hot and in accordance with standard

o 按规范提供热的咖啡和茶

· Take appropriate action to resolve guest complaints

· 正确处理客人的投诉。

· Food and beverage stock is stored in relation to hotel procedures

· 按照酒店的规定存储餐饮存货。

· Performs related duties and special projects as assigned

· 承担相关的职责和安排的特别项目。

Required Skills –

技能要求 

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· food handler card as required by local government agency.

· 持有食品服务许可证或有效的健康或食品上岗证。

· Able to read and write English

· 能够读写英语。