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F&B Relationship & Sales Manager 餐饮关系销售经理

Hotel Brand: Hualuxe
Location: Mainland China, Sichuan, Leshan

Hotel: HUALUXE Leshan

Job number: HOTEL51674

Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments to ensure excellent service delivery 与其它部门联系,以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Perform such functions as to include but not be limited to: 行使下列功能,包括但不仅限于: Attending to special requests by guests 回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进 Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Good writing skills 具有良好写作技能 Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 Problem solving and organizational abilities 具有解决问题和组织能力 2 years experience in guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. 拥有2宾客服务工作经验,包括在相似规模和复杂程度的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。

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