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F&B Captain


Hotel Brand: InterContinental
Location: Saudi Arabia

Hotel: Dar Al Iman Madinah (MEDHA), Dar Al Iman InterContinental, 2657-Badaah, Unit No:10

Job number: 123076

About us

Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger. If you see yourself as a Reservation Agent at InterContinental Hotels in Madinah. Apply Now!

Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best branded hotels with a fabulous location on a few steps from The Holy Prophet's Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed, this hotel in Madinah is the heart of the city’s financial, commercial, and shopping districts. It is within easy reach of historic sites & Museums including Ohud Mountain, Syed Al Shuhada.

As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al Jum’ah, Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades and a commercial centre.The hotel is just 25 minutes’ drive from Madinah International Airport.

Duties and Responsibilities:


Suggests and up sells food and beverage products to increase revenue. 

Takes responsibility to reduce costs.

Supervises waiters and busboy to minimize the breakage of china and glasses.

Efficiently prepares duty schedule to minimize overtime 

Recycles wherever possible 


Attends pre-meal briefing and trainings sessions.

Responsible for a personal development and future growth.

Shares the knowledge with colleagues and maintains good relations.

Performs related duties and special projects as assigned by the intermediate supervisor.


Supervises waiters and busboys to set-up dining tables ensuring standards are met.

Serves food and beverages to guests according to established service standard.

Reports guests comments or complaints to the Manager/Head waiter.

Establishes rapport with the guests through efficient courteous manner.

Ensures that personal grooming and state of uniform is up to required standard.


• Supervises Waiters and Busboys to maintain supply of cleaned china ware, cutlery, and glasses to setup table.

• Complies with hotel’s health, safety and hygiene policy.

• Direct Waiters and Busboys to pick up store requisitions and exchange the linen.


  • Captain waiter is accountable to do necessary mise en place preparation to run a smooth operation during the shift.
  • Up selling food & beverage product to increase revenue.

What We need from you:

  • High School Graduate or equal level of qualification.
  • 3 years experience as a Waiter.
  • Speaks good English language and Arabic is advantage.
  • Computer knowledge (MS Office and internet).

What We Offer: 

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It’s what connects every colleague in all IHG hotels. 
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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