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F&B Attendant - Crowne Plaza Resort Guam

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Guam

Hotel: Resort Guam (GUMCR), 801 Pale San Vitores Road

Job number: 102483


Job Requirement

Must be able to work in United States of America without restrictions. Looking for candidates who is US Citizen, US Permanent Resident or Legally Authorized to work in US. This is an entry level Management position; we are not able to provide any work visa.

What’s the job?

Food & Beverage Attendants are responsible for handling reservations, greeting customers, taking orders, bringing dishes, cleaning tables, and handling payment transactions.

Your-day-to-day

PEOPLE

  • Promoting and maintaining a safe and positive workplace.
  • Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.
  • Taking initiative in assisting other team members.
  • Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.

FINANCIAL

  • Ensure the proper handling of payments and reconcile sales records at the end of the work shift.
  • Advice supervisors on need to purchase and/or requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.

GUEST EXPERIENCE

  • Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.
  • Welcome guests and respond to requests in a prompt and professional manner. Refer any
  • serious matters to management.
  • Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.
  • Enhance guest experience by responding timely to guest requests.
  • Respond timely and appropriately to guest request and complaints, elevating issues to the supervisor or manager as needed.
  • Make appropriate service recovery gestures in accordance with established guidelines.

RESPONSIBLE BUSINESS

  • May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.
  • Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the food & beverage dining areas.
  • Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.
  • Perform other duties as assigned.
  • Report all guest issues and complaints to supervisor or manager.
  • Consult with supervisors to identify and realize optimal service delivery standards.
  • Comply with all Resort policies and procedures.
  • Clear and clean tables in a prompt and efficient manner.
  • Clean walls, windows, and floors as necessary.
  • Report any workplace hazards or injuries/illnesses.

What we need from you

  1. Education
    High School Diploma or equivalent.

     
  2. Service years
    1 year of experience in a cash-handling role.

     
  3. Knowledge and skills
    • Basic math skills, reading, and writing are used when completing paperwork, sales reconciliations, and other reports.
    • Some handling of food and beverages, stoves, and utensils
    • Communication skills are utilized a significant amount of time when interacting with guests and employees.
       
  4. Language
    Fluent in English (speaking, listening, reading, and writing.)

     
  5. Preferred (if required)
    • Carrying or lifting items weighing up to 50 pounds
    • Frequently walking, standing up at guest-facing areas
    • Bending, stooping, kneeling

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities.  We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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