Franchise Hotel - Guest Service Representative
Hotel Brand: Candlewood Suites
Location: United States, Arkansas, Conway
Hotel: Candlewood Suites - Conway - (CNWCW)
Job number: FRCNWCW610
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality
Your day to day
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, inspections and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we need from you
- Flexible schedule
- Paid Time Off (after 1 continuous year of employment)
- Employee discount for travel and various goods/services
What we offer
• Problem Solving: Identifies and resolves problems in a timely manner • Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance • Team Work: Contributes to building a positive team spirit • Diversity: Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support: Follows policies and procedures including but not limited to, dress code policies • Adaptability: Adapts frequent changes, delays, or unexpected events • Attendance/Punctuality: Is consistently at work and on time • Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan • Initiative: Asks for and offers help when needed • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently • Professionalism: Treats others with respect and consideration regardless of their status or position • Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality • Quantity: Meets productivity standards; Completes work in timely manner • Safety & Security: Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
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