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Franchise Hotel - Guest Service Representative

Hotel Brand: Candlewood Suites
Location: United States, Arkansas, Conway

Hotel: Candlewood Suites - Conway - (CNWCW)

Job number: FRCNWCW610


This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

 

About Us

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality




Your day to day

• Greets, registers, and assigns rooms to guests

• Handles confidential information, including guest records, with a high degree of integrity

• Promptly and effectively deals with guest requests and complaints

• Answers and routes calls as appropriate; takes guest messages with accuracy

• Responsible for cash drawer contents and transactions during shift

• Maintains accurate records including cash flows, registration card, reservation cards, inspections and property walks

• Assists with sales and marketing efforts as directed by the General Manager

• Offers and properly handles requests for wake-up calls

• Records pertinent guest information

• Ensures common area/lobby is clean

 • Performs laundry functions as directed

• All other duties as assigned




What we need from you

  • Flexible schedule
  • Paid Time Off (after 1 continuous year of employment)
  • Employee discount for travel and various goods/services



What we offer

• Problem Solving: Identifies and resolves problems in a timely manner • Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance • Team Work: Contributes to building a positive team spirit • Diversity: Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support: Follows policies and procedures including but not limited to, dress code policies • Adaptability: Adapts frequent changes, delays, or unexpected events • Attendance/Punctuality: Is consistently at work and on time • Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan • Initiative: Asks for and offers help when needed • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently • Professionalism: Treats others with respect and consideration regardless of their status or position • Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality • Quantity: Meets productivity standards; Completes work in timely manner • Safety & Security: Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

 





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