Executive Housekeeper - Housekeeping - InterContinental & Crowne Plaza® Hotel Dubai Festival City

Do you see yourself as an Executive Housekeeper for InterContinental® and Crowne Plaza® Hotel Dubai Festival City?  

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.  

Under the general guidance of the Director of Rooms, with established IHG policies & procedures, oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas.  Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. You will be looking after our four properties in DFC i.e. InterContinental Hotel and Crowne Plaza Hotel, Dubai Festival City.           

A little taste of your day-to-day

• Monitors Housekeeping team to ensure all guests and internal customers receive prompt and courteous service
• Oversees laundry operations
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Manages spring cleaning schedules
• Makes recommendations to the Director of Rooms or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
• Establishes and maintains effective team relationship and works with human resources to ensure that team members performance is effectively managed
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
• Conducts regular department meetings
• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
• Supervises outside contractors to ensure contractual compliance
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Monitors and improves cleanliness scores

What we need from you

• Open minded and able to accept, embrace and celebrate difference
• Outstanding communication skills: great listener and convincing speaker
• Highly organized and ability to perform independently
• Ability to perform well under pressure
• Active, energetic and dynamic
• Ability to be available in the different business units and functions
• Has good analytical skills

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.