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Executive Housekeeper / ANA InterContinental Tokyo

Hotel Brand:
Location: Japan, Tokyo, Tokyo

Job number: EMEAA34396


About Us

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with around 350,000 colleagues working across more than 100 countries to deliver True Hospitality for Good. With a family of 16 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programs, IHG has nearly 6,000 open hotels and a further 1,800 in the development pipeline. In Japan, IHG has had a presence since 1973, and since 2006 we have operated as IHG ANA, a joint venture between IHG and ANA, Japan’s national, and largest, airline. We have 46 open or pipeline hotels and resorts (12,000+ rooms) from Sapporo to Ishigaki, across 7 brands. ANA InterContinental Tokyo is one of the largest hotels in Asia as well as one of the largest revenue generators within IHG worldwide. The hotel comprises of 844 rooms and suites, 26 banquet rooms, and 12 F&B outlets including Pierre Gagnaire which presently has 2 Michelin Stars. The hotel is ideally located in the center of Tokyo, one of the biggest and most exciting cities in Asia.


Your day to day

Reporting directly to the Director of Rooms, you will contribute significantly to the achievement of the hotel’s overall strategic goals. Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life. ·Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. ·Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. ·Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, etc. are clean and in good repair to meet guest satisfaction.


What we need from you

Preference will be given to candidates who meet the following requirements. •equivalent plus four years of housekeeping •Large volume 5 star exposure •laundry experience preferably in a hotel of similar size, including supervisory experience. •Communication skills in Japanese and English


What we offer

• Annual leave (after probation) • Social insurance package • IHG discounted hotel accommodation worldwide • Staff canteen • Incentive bonus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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