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Executive Housekeeper

Hotel Brand: Kimpton (outside the Americas)
Location: United Kingdom, Scotland, Edinburgh

Hotel: Kimpton - Charlotte Square Hotel

Job number: R196280

About Us

Are you ready to join a dynamic, fast paced Luxury Lifestyle hotel based in Edinburgh City Centre? We are recruiting for an Executive Head Housekeeper to lead our Housekeeping team at Kimpton Charlotte Square.

Kimpton Charlotte Square – located in one of Edinburgh’s most beautiful squares in the New Town, this hotel is a perfect point between old and new.  The hotel offers a fresh experience in the centre of the historic city, with a pristine, traditional outside and a buzzing edge inside. The hotel lives as a natural meeting point for the young-at-heart crowd of the city – a place of experimental, discovery and sociability.  It inspires guests and locals alike with a face of timeless tradition, and a heart full of life and colour

We are looking for an experienced, energetic, team focused Executive Head Housekeeper to join our management team. This is a demanding role, with a large team to manage and with busy occupancy levels and strong cleanliness scores

We require a strong communicator, who is highly organised, flexible and a great motivator. Leading your team from the front, you must be able to inspire them to produce a high standard of work daily. We need someone who puts coaching & training at the forefront to ensure the team are well equipped to do their job to the best of their ability. In addition, you will need to be able to manage the department’s P&L, achieve the payroll targets and control operational costs.

Ensure the Housekeeping team maintain high quality standards, following IHG 5S Way of Clean standards and departmental KPI’s​


Your day to day

The Role: AREAS OF ACCOUNTABILITY INCLUDES: Bedrooms | public areas | back of house areas | in room amenity requests | all laundry, lost property, stores including linen, chemical and guest supplies | supplier relations | management of uniform | departmental training

  • Safeguarding the Kimpton brand by ensuring guest room brand standards are adhered too. Utilising brand standard toolkits and building pride in team to deliver a consistent branded experience​
  • In conjunction with the Director of Facilities & Engineering agree a planned preventative maintenance schedule for guest rooms and public areas​
  • Plan and organise work schedules for all members of the housekeeping team ensuring maximum efficiencies, flexibility and productivity levels​
  • Participate in the preparation of the Hotel’s strategic business plan and compile the Housekeeping departmental budget​
  • Supervise outside contractors to ensure contractual compliance and safe working practices​
  • Accountable for overall performance of team including cleanliness metrics, workforce planning (including rostering) and departmental profit delivery​
  • Builds confidence in teams recognising good performance​
  • Attract, develop and retain talent​
  • Solve complex problems impacting multiple departments or sub-functions​
  • Analyse problems to understand underlying issues and root causes and makes right​
  • Owns performance reviews and ongoing colleague engagement​
  • Creates an inclusive environment where new ideas are welcomed, and best practice can be shared​
  • Acts as a coach to all managers and team members​
  • Can explain the purpose and vision of the department in a way which is meaningful and motivating​
  • Aware of market trends and able to develop a compelling case to implement new housekeeping initiatives

What we need from you

The Person: Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve, by delivering as a true host. 

To succeed as our Executive Head Housekeeper, you will need:

  • Previous Executive Head Housekeeper and Housekeeping team leadership experience for 2+ years in a property of similar size.
  • Experience of 4*+ hotels and working in busy high end properties
  • Proven track record with success at coaching and training and implementation of process and audit
  • Proven record of self-initiative and demonstrating capability to lead a team
  • Demonstrates collaboration with other departments
  • Excellent attention to detail
  • Shows awareness of market trends and has the ability to implement new initiatives
  • Thorough knowledge of statutory regulations ensuring the business is always operated within the law
  • Understanding of systems to support driving results –Opera, Microsoft Office and Rostering tools
  • Knowledge of service optimization tool such as ‘Quore’ a plus, Previous IHG experience would be preferred.


What we offer

So what’s in for you: As we are part of the IHG Hotels and Resorts family, a FTSE 100 Company, market leader in delivering True Hospitality for Good around the world, we can offer you a market leading package

  • Competitive Salary, Plus Great Hotel Perks!
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
  • Discounted international/worldwide room rates for yourself, family and friends  
  • Access to our voluntary benefits portal which includes discounts on some travel, leisure time activities, health, retail and motoring  
  • Employee assistance programme
  • Vast range of learning and development programmes  
  • Opportunities for promotion and transfer across the group both national and international
  • Meals whilst on duty  
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual.   

Do you have what it takes to be our Executive Head Housekeeper? We’d love to hear from you.

Please click ‘apply’ now! 

You must meet the legal requirements to work in the UK.

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