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Executive Club Supervisor 行政酒廊主管-HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Hotel Brand: Hualuxe
Location: Mainland China, Shaanxi, Xian

Hotel: HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Job number: HOTEL46322

About Us

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 在入住期间,监察和督促客户关系,提供个性化,温馨的服务从而最大化的满足客人。 Monitor guest relations personnel to ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 督促和保证所有优悦会会员能够享受所有的福利,回头客人和贵宾能够享受特别的待遇和服务。 Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 经常组织,邀请优悦会会员,贵宾参加鸡尾酒会等社交活动,以提高服务质量。 Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction 全面的负责和确保各方面的行政酒廊服务以顾客为目标最大化的满足他们。 Co-ordinate with the Public Relations Department to organize GM Cocktails Party 协调公关部门组织总经理宴请。 Co-ordinate with F&B Department and input suggestions on the improvement and implementation of new ideas 和餐饮部门协调主动创新一些好的建议,提高餐饮服务质量

Your day to day

Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Proficient in the use of Microsoft Office and Property Management System 熟练使用微软办公软件和酒店管理系统 Problem solving and organizational abilities 具有解决问题和组织能力 Qualifications – 学历 Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。 Experience – 经验 3 years’ experience in front office or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有3年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
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