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Executive Club Manager 行政酒廊经理-HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Hotel Brand: Hualuxe
Location: Mainland China, Shaanxi, Xian

Hotel: HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Job number: HOTEL46281

About Us

Do you see yourself as a Hotel Club Lounge Manager? 您认为自己是优秀的酒店行政楼层经理吗? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. 您的激情是什么?无论您的爱好是网球、购物或是卡拉OK,在洲际酒店集团,我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 - 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。 Job Description, 工作职责: • Maintain the daily operation of Club IC, and ensure maximum guest satisfaction. • 维持俱乐部的日常营运工作,确保实现最大的客人满意度。 • Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction. • 对所有通讯方面的服务进行监督和指导,以取得最大的客户满意度。 • Work with the superior to establish and manage departmental budget. • 配合高层制定和管理部门预算,牢记财经目标。 • To be aware of the departmental financial objectives and ensure all opportunities for increasing sales are seized. • 了解本部门的财务计划并确保利用一切机会提升营业额。。 • To ensure that effective controls are in place in order to maximize revenues. • 确保有效监控以保证酒店利润最大化。 • To ensure the work and holiday scheduling of personnel is in accordance with the hotels, operational and financial demands. • 依照营运和财务需求合理安排所有通讯部员工的工作和节假日安排。 • To implement strategies to maximize the use of the Club IC/GSC/BC and meeting facilities. • 有效监管确保行政酒廊/宾客服务中心/商务中心和会议设施的最大利用率。 • Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests. • 和同事之间,部门之间,领导之间,保持沟通,互相信任,合作共赢,给客人提供令人难忘的住宿体验 • Focus on department matters, provide and share the optimal solutions and ideas. • 部门关注的问题,提供最好的解决方案,分享发现最好的方法。 • Clear understanding of their roles and others how to affect the customer satisfaction of the guest, employees and departments. • 明确了解自己和其他人的角色如何影响客人的客人满意度,雇员和部门的工作。 • Establish and maintain positive relations with the guest to meet theirs needs. • 与所有的客人建立和保持积极的关系,方便满足他们的需要。 • Take actions to meet guests’ needs, to beyond their expectation. • 采取行动达到客人的这些需要,以此来超过他们的预期。 • Maintain a positive attitude of the hotel when communicate with the guests. • 和客人沟通时候,要保持积极的酒店形象。 • Maintain the high standard of the hotel products and service to promote our service. • 保持酒店产品和服务的高标准,以此来向客人推销、售卖我们的服务。 • To ensure Hotel’s Fire, Health and Safety Procedures are implemented. • 确保酒店的防火消防,安全保全,健康等相关政策被有效贯彻执行。 • Encourages the highest possible standard of environmental management. • 鼓励在周遭环境管理许可下达成最高服务标准。

Your day to day

Ideally, you'll have 我们希望我们的候选人 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 •  Proficient in the use of Microsoft Office and Front Office System. •  熟练使用微软办公软件和前台系统。 •  Problem solving and organizational abilities. •  具有解决问题和组织能力。 •  Fluent Chinese speaking and good speaking English and writing English abilities. •  流利的中文,具备优秀的英语沟通及读写能力。 • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. • 具有酒店行政管理,酒店管理或相当的大专学历或专业证书。 • 3 years experience in Reception or Executive Lounge or Guest Service Centre or related discipline including supervisory experience, or an equivalent combination of education and experience. Proven or demonstrated Supervisor abilities, taking initiative, leadership, problem solving, decision making, prioritizing, delegation, training and developing subordinates, producing results, (results-oriented), goal setting. • 3年以上接待或行政楼层或总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。具有管理潜质,行事积极,有领导才能和解决问题的能力以及决策能力,行为举止端庄,能培训和辅导下属,以结果为导向,并具有目标设定的能力。
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