Empregado (a) de Mesa
Hotel Brand: InterContinental Hotels
Location: Portugal, PT-11, Estoril
Job number: EMEAA21105
About UsKnown as the leading luxury hotel that uniquely fuses the cultural richness of the area with a vibrant international style, InterContinental Cascais-Estoril is the gateway for guests to connect to the new passionate spirit of the city. Located at Av. Marginal, its modern/iconic shape stands out from the surrounding amazing views, like a large window overlooking into the sea. This contemporary, cosmopolitan and luxury hotel is the best place to stay and experience city and area attractions and the Portuguese heritage. A superb blend of destination and location with personalized services.
Your day to dayProvide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation as per established standards. Set up outlets including all supplies, linen and equipment. Perform pre-and post-shift side-work (mise-en-place, replenish store etc.). Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift. Receive payments and process transactions according to established policies and procedures; give correct change; document voids on void balance sheet. Close checks to correct guest’s room account. Follow established script to encourage up-selling. Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments Perform other duties as assigned Answer the telephone as per brand standards. Efficiently and professionally handle multiple incoming calls at once. Articulate and repeat each order to the guest before hanging up. Use guest name and title,and give guest the approximate time of delivery. Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (salt), etc. Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant for bar guests if applicable. Set-up meetings rooms for client meetings and events. Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable. Alert Management of any service and/or safety issues and make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Welcome guests and respond to requests in a prompt and professional manner. Maintain a clean, neat, and well-organized work area. Empty trash receptacles and clear tables as required. Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs. Adhere and implement all HACCP measures and procedures.
What we need from youStrong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling Literate – you’ll need a good grasp of reading, writing and basic maths Flexible – night, weekend and holiday shifts are all part of the job Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.
What we offerWe genuinely care about people and we show this through living out our promises of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner