Hotel Brand: Holiday Inn
Location: Oman, OM-MA, Muscat
Hotel: Holiday Inn - Muscat Al Seeb (MUSAP)
Job number: EMEAA20016
About UsWelcome to Holiday Inn Muscat Al Seeb A contemporary, business-friendly airport hotel in thriving MuscatFor a successful business or leisure trip to Oman's picturesque capital, the Holiday Inn Muscat Al Seeb places you where you need to be. It's just a fifteen minute drive from Muscat International Airport to the hotel's stylish lobby, where guests find a warm welcome and a relaxing vibe. Are you in town for a meeting? A cluster of important institutions lie within a 20-minute drive of the 184-room hotel, including Oman Convention and Exhibition Center, Knowledge Oasis Muscat Technology Park, Rusayl Industrial Estate and Sultan Qaboos University. Downtown Muscat is a pleasant half-hour drive to the east – but you can easily do business in the hotel thanks to free Wi-Fi and a 24-hour Business Center, along with a smart boardroom and spectacular ballroom for 150 guests
Your day to dayDuties and Responsibilities FINANCIAL RETURNS • Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objectives are achieved. • Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate. • Creates and implements special programmes to achieve greater productivity through: • Increasing average rate • Increasing occupancy • Increasing business volume during difficult periods • Increasing local food and beverage banqueting sales • Manages key accounts. • Oversees the selling and servicing of group business. • Produces monthly Sales reports and forecasts. PEOPLE • Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support. • Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs. • Actively work at developing your staff and identify high potentials. • Conduct probation and formal performance appraisal in line with company guidelines. • Coach, counsel and discipline staff, providing constructive feedback to enhance performance. • Approve leave requests after considering peaks and troughs in the business. • Regularly communicate with staff to maintain good relations. GUEST EXPERIENCE • Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs. Maintain a high level of knowledge which affects the Guest experience. Demonstrating a ‘service’ attitude. Taking appropriate action to resolve guest complaints. • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. • Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer RESPONSIBLE BUSINESS • Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic UK and international markets. • Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications. • Under the guidance of your superior, directs all sales activities for Sales Managers and Sales Executives to ensure they meet the goals of the Revenue Plan. • Establishes and continuously updates mailing lists. • Comply with the Company’s Corporate Code of Conduct. • Familiarize yourself with the company values and model desired behaviours. • Plans and executes sales trips to major market areas. • Attends major travel functions to promote sales for the hotel. Carry out other duties/tasks outside normal routines but within the overall scope of the job
What we need from youWillingness to work in a global team of professionals. Proven leadership and ability to drive sales teams. Strong understanding of customer and market dynamics and requirements. Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation For Sales.