Floor Manager Crowne Plaza Muscat Oman Convention & Exhibition Centre
Hotel Brand: Crowne Plaza
Location: Oman, OM-WU, Muscat
Job number: EMEAA20014
About UsWe’re all business, mostly. At Crowne Plaza® Hotels & Resorts, life doesn’t stop when business begins. We want you to have it all — to boost your productivity, to energize your body and to feel inspired, helping you enhance your downtime and work time. Sometimes the monitor is as important as the meeting. What’s the job? This job is a sales professional with established sales goals, revised and presented annually by IHG. There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Your day to dayDo you see yourself as a Floor Manager? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. In this role you will assist the Restaurant General Manager to supervise day-to-day shift activities of one or more food and beverage outlet(s) and ensure all staff are properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job function. You will assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in system-wide food and beverage marketing programs. Responsibilities include you to achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s) while assisting in preparation of the annual operating budget. You will maintain procedures to (1) ensure the security and proper storage of inventory and equipment (2) ensure the security of monies, credit and financial transaction, (3) replenish supplies, inventory, uniforms etc. in a timely and efficient manner, and (4) to minimize waste and control costs and participate in taking inventories. You will also make sure all the restaurant equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes.
What we need from youQualifications include High School diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet or similar setting. Hospitality Management Degree or some college preferred. Other Information - Alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency. You may be required to work nights, weekends, and/or holidays.
What we offerWe genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.