Guest Logistics Manager - InterContinental Hayman Island Resort
Hotel Brand: InterContinental Hotels
Location: Australia, Queensland, Hayman Island
Hotel: InterContinental - Hayman Island Resort (HISHA)
Job number: EMEAA19949
About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. Welcome to the world’s most international luxury hotel brand and IHG.
Your day to dayIf you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand as a Guest Transport Manager. As a Guest Logistics Manager, you will be the orchestrator of all arrivals and departures to and from Hayman Island. You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times. You will also be the central contact person for any inquiries from other colleagues and external travel partners. In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort. These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety. As Guest Logistics Manager, you are responsible to ensure all arrivals are on time to the island, Porters receive the correct times to collect guests and luggage, departing guests are scheduled on-time to make flights, Guest Service Agents are aware of the vessels they are hosting and that all guest luggage arrives safely to the appropriate locations, all while achieving exceptional service standards and delivery for extremely discerning guests.
What we need from youIdeally, you will have a minimum of one year of previous experience within luxury hotels within other remote resorts that have dedicated arrival and departure transport. As Transport Manager you will need to be able to effectively and independently manage your time as well as assist your team manage theirs. A problem solver with the capability to turn issues into opportunities, with strong communication skills and the ability to think outside the box. You will need to be able to handle pressure and be approachable for guests who might question arriving or departing details. As well as understanding logistical sides of manifesting, creation of vessel time tables and strong computer literacy (Microsoft Word, Microsoft Excel and Outlook in particular). You will have experience as a Duty Manager and have been a Front Office Supervisor with extensive Opera knowledge. You are able to make the challenge look easy and effortless. You must also hold the appropriate work rights to work within Australia alongside an open Australian driver’s license and be flexible to work weekends and evenings as required; commencing from earlyMarch 2021.
What we offerIHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.