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Duty Manager (Full-Time) | InterContinental Sydney Double Bay

Hotel Brand: InterContinental Hotels
Location: Australia, New South Wales, Sydney

Hotel: InterContinental - Sydney Double Bay (SYDIC)

Job number: EMEAA32359


About Us

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The award-winning, luxury InterContinental Sydney Double Bay is looking for a passionate Duty Manager to lead our Front Office operations. On shift, you’ll be the leader – managing guest experience, team performance and Hotel operations. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results


Your day to day

Your day-to-day look like? • Having authentic conversations with our guests to resolve their issues, queries or concerns • Overseeing the Hotel operations in the absence of Senior Management • Being the first point of contact for any critical emergency situations • Leading the team to deliver results that positively impact guest experience and overall Hotel performance • Focusing on team development to ensure our team are continuously learning and broadening their skills


What we need from you

What we need from you:  • Proven track record in delivering exceptional customer service with a luxury brand • Excellent written and verbal communication skills with the ability to deal with people at all levels in an organisation • Experienced in using OPERA Property Management System (PMS) • Valid NSW Responsible Service of Alcohol Certification, and valid full NSW driver’s license


What we offer

What we offer: You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: • Paid birthday leave, enhanced parental leave • Free gym membership, and dry cleaning • Flexible work options - talk to us about what works for you • Opportunity for unlimited incentives • Training and Development • Proactive health days • IHG support through lifelong development program • Popular hotel perks and discounts in retail platform We are proud to be IHG and we know you will be too.  Visit www.http://careers.ihg.com to find out more about us

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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